MANAGEMENT SERVICES

This page explains the policies and procedures we implement to protect your property investment and to provide you with the very best of service.

All rent is due on the first of each month and is considered late if received after the fifth of the month. Rent will be collected in our office, located at 519 Main Street, from the tenant. Management will be responsible for collecting and distributing rent monies through our client trust account. If the tenant does not pay rent, it is our responsibility to visit the tenant and send them a letter to collect rent.

We do not charge owners a one-time set-up fee.

Vacancies are expensive for both of us. We make every effort to keep our vacancies to a minimum. Tenants must give me 30 days notice to vacate therefore you will be notified one month prior to any expected vacancy to determine what is to be done with the property.

Our main job is to protect your investment property. We do this in two different ways. First, we make monthly drive-by tours of the properties we manage and verify that the exterior of the home is kept in good condition. It is stated in the tenants rental agreement that we have the right to make routine announced inspections; this will happen every 6-8 months. Tenants are always notified of an impending property inspection. During the walkthrough we look for any damage to the home and we also check for preventative maintenance items that are owner responsibilities. You will be notified if we find any problems.

Timely and competent maintenance is the key to protecting your investment. Our goal is to provide you with this important service at a reasonable price using only qualified personnel. Independent, outside vendors and contractors, not company employees, perform all repair and maintenance services. Each has been selected because of their ability to provide the best possible service. Emergency service will never be delayed due to lack of funds. You reserve the right to schedule and control any part of repair and maintenance requirements. Routine repair and maintenance will be performed as needed and will be based on urgency and importance. For any major job, we will obtain written estimates and present them to you before we proceed. If an emergency we will have the work done prior to obtaining any written estimate.

It is our policy that pets are not allowed in the properties that we manage without consent from the owner. If the owner chooses to allow pets it must be written as to what pets will be allowed on the property and/or in the home. A Pet Deposit of $250.00 per pet will be charged unless the owner determines an amount otherwise. This deposit will also be held in companies security deposit account. Any pet deposit received is fully refundable as is the security deposit on the home.

We want good tenants just as much as you do. We pride ourselves in the quality of tenants we are able to attract. Our extensive tenant screening and lease procedures help to ensure this.

For additional protection, appropriate security deposits are always collected, typically an amount equal to one months rent. This is not to be used as a last months rent and is to be held and distributed appropriately by the company. All deposits are collected and held in a separate security deposit account, non-interest bearing. Within 30 days of vacating, a written accounting along with any security deposit return must be sent to the tenant. A copy of the written accounting sheet will be kept with the tenant file along with a copy of the check sent and any invoices.

At the initial takeover of any new property, it will be required that all necessary repairs are completed and the house be thoroughly cleaned, including carpet cleaning by a professional carpet service. We ask that all light bulbs are in working order, batteries are checked in smoke detectors and carbon monoxide detectors and vent filters are changed. At the time a tenant vacates, they will be expected to leave the unit in the same or better condition, including professionally cleaned carpets.